SA: Executive Housekeeper

Location: Adelaide, SA, Australia

Department: Housekeeping

Type: Full Time

Min. Experience: Experienced

Why Silk?

Silk Hospitality is the fastest growing outsourced housekeeping provider in Australia with operations Australia-wide. Silk is providing service to some of the world's leading hotel brands.

 

To support our growth and our continued recognition in customer excellence for our housekeeping services, we are seeking a talented individual to join our team of operational leaders.  

 

An Executive Housekeeper is required at Silk Hospitality Pty Ltd’s Adelaide CBD locations in South Australia to organise and control the comprehensive outsourced housekeeping services provided to the hotel industry in the region.  The minimum skill level required of the position is a Diploma level or higher qualification or 3 years of relevant work experience is required. 

 

There is no doubt that the Housekeeping Department is one of the most important departments in a hotel, because of its' direct impact on the well-being and satisfaction of customers.  As the Executive Housekeeper, you will thrive on seeing your years of hands-on experience and your dedication to customer service come to fruition, as you share your knowledge and enthusiasm with your team.  

 

As an experienced Senior Executive Housekeeper, you will have responsibility for the professional, safe and cost effective running of the Housekeeping Department, by ensuring consistently high standards of cleanliness in guest rooms, public areas and back-of-house.  Success at this level will require you to leverage your strong relationships with Department Managers and strive with them to ensure the highest priority on Guest Service.

 

Your opportunity to have impact:

  • Lead your team in exceeding guest service standards;
  • Conduct thorough inspections and coach staff to ensure standards of cleanliness and guest comfort are maintained in accordance with Hotel and Brand standards;
  • Establish and maintain cost control systems for staff, linen inventories, cleaning and guest supplies;
  • Motivate your team to ensure cleaning productivity is maximised without compromising on safety or results;
  • Collaborate with the Hotel's laundry provider to manage laundering standards and costs;
  • Liaise with Front Desk and Maintenance in regard to readiness of rooms with particular attention to guest's special requirements;
  • Attend to guest requests and undertake other varying duties as required;
  • Maintain the security and privacy of guests, demonstrating your integrity and diligence at all times;
  • Effectively manage projects and negotiate with contractors and suppliers to ensure the Hotel's needs are met;
  • Undertake various people-management duties including recruitment, disciplinary procedures, performance evaluations, training and development of the Housekeeping team;
  • Ensure a safe workplace by reporting hazards, faulty or damaged equipment to senior staff; adhering to workplace health and safety policies and procedures; and attending safety meetings or training as required.

 

What makes you a Silk success?

  • To give you credibility with your team and ensure you have the appropriate expertise to share, previous relevant Housekeeping experience within a 4/5 star hotel is essential.
  • To compliment your operational expertise, you will also have experience supervising staff and coaching them to work at their best. 
  • Your passion for exceeding customer's expectations and providing excellence in service must shine in every interaction.  You are after all, setting the standard and providing the inspiration for your team.
  • Your passion for providing high standards for your customers will be replicated by your immaculate personal presentation, your consistent attention to detail and your advanced communication skills.
  • A relentless 'can do' attitude will ensure you do what needs to be done, well, without fuss, to support your team and the customer experience.
  • Your affable nature and personalised approach will ensure you are approachable to your staff and customers.
  • As a leader, you will need to use your initiative and self-drive to work effectively without supervision.
  • Your infectious enthusiasm, energy and commitment will flow on to the success of your team.
  • An operational business requires adaptability and flexibly to suit the hours and needs of customers.
  • We want someone to continually learn and develop in our business over the long term, so full working rights for Australia is essential (Australian Permanent Residency or Citizenship).
  •  

The full-time salary is Award (MA000009, Managerial staff) rate or higher.  

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